Frequently asked questions
What is included in Blue Whale Learning?
Blue Whale Learning consists of micro-courses, called Modules, each of which includes videos and text lessons.
Included within each Module are additional resources for further study, pre-built quizzes, vocabulary and review tests, optional extra credit assignments, interactive activities and games, and much more.
For teachers, we’ve added cross links to other modules and materials within Blue Whale Learning and optional quizzes on blog posts as well as extensive reporting and student oversight capabilities.
How many months are included in each plan?
Individual, School and Class subscriptions are based on a 12 month period and renew automatically each year.
As a school or class, you also have the right to assign seats to different students in different sessions, so you can use the materials for two or three different sets of students over the course of your annual subscription, depending on how many seats you purchase.
I would like to donate a plan to my child's school - is that possible?
Absolutely! The best way to donate a school subscription is to contact us via email so we can help set up exactly what you’d like to donate.
Does each student in a Family Plan get his or her own profile and work section?
Yes! We know that it’s important to be able to work at different paces, and to explore and dive deep into the subject materials that really spark an interest in each student, so every student gets a private profile area where they can upload homework, store cool articles, join groups and talk to other subscribers and take self tests and quizzes.
Our school has just over 100 students who we would like to have participate - what plan do we need?
We have special custom plans available for schools or classes that fall outside of the standard parameters of our packages, so if that’s the case with your school, class or organization, just complete the form on our custom plans page here and we’ll be in touch right away to talk to you about your needs.
What if I have questions about the lessons?
Questions are always welcome! For pre-sales questions, you can reach us through our contact page here.
For content or user-related questions, log in to your account to contact us from the support section there.
Where do I login to the Mods?
Once you’ve chosen a subscription and completed check out, we’ll send you an introductory email with instructions on accessing your account and getting started. You’ll receive login information and a link to the subscription platform. You can also always login by clicking on the Login link in the menu on this site as well.
How do I add my school or class to the platform?
Once you’ve purchased a subscription for your class or school, you’ll receive an introductory email with instructions on setting up your group’s administrator and your student seats. If you have a larger group, class or a full school to set up, we’re here to help you import all of your student information so you’ll be up and running in no time.
How do I set up a new user account?
Once you’ve chosen a subscription and completed check out, we’ll send you an introductory email with instructions on accessing your account and getting started. If you need assistance, we’ll be here to help you all along the way!
Where can I find the teacher resources?
Teachers and administrators can find questions, tests, recommended assignments and additional resources through the For Teachers menu item on the main menu. Note that these pages are available to teachers only and are password protected.
How do I report a mistake or issue with a lesson or video?
We work hard to deliver the best materials possible, but once in a while even we miss a typo or have a video glitch. If you find one, please just pop us an email from the support tab in your profile and we’ll take care of it.
Where can I find the student additional resources?
Resources for each lesson and post can be found through links at the bottom or in the sidebars of each page.
Where do I find my student profile page?
You can find your profile page by logging into the student portal. You can login using the link we sent in your introductory email, or by clicking on Login in the menu above.
Can I access my students' work and projects?
Teachers, school administrators and parents may access their students’ pages and work at anytime. Teachers have access to the students assigned to their group. Parents have access to their own family profiles and School admins have access to the student pages for their school.
Can my students interact with students outside of their classroom?
When a class or school subscribes to any Blue Whale Learning series, the authorised admin for the class or school can choose the type of access their students will have. Student interaction with other students can be limited at specific levels:
- Class-wide interaction
- School-wide interaction
- District-wide interaction
- County, state or country-wide interaction
- Unlimited interaction with all other subscribers optional
Where is my follow-up email for a new account?
If you’ve purchased a subscription and not received your introductory email, please contact us through the Contact page here.
How do I reset my password?
You can reset your password in your Profile pages. If you’ve forgotten your password and can’t login, just click the ‘Forgot Password?’ link on the Login page and we’ll send you a reset link.
Can I change the email address I use to log in to my account?
Your email address is your unique identifier, so it’s a permanent part of your profile. If you lose access to your email and need to change to a new one, please contact us through the Contact page and we’ll be happy to help.
How can I cancel or delete my account?
To cancel your account send us an email through your account profile and we’ll be happy to assist you.